Performance Management

Performance Management

Course Overview

At the end of this workshop participants will understand:
 The importance of good performance management
 Current employment law
 The link between the company vision and objectives with performance management
 A competence framework
 How appraisal fit into performance management
 The purpose of appraisals
 The appraisal cycle
 How to make the appraisal a meaningful and effective tool
 How to effectively conduct an appraisal interview – listening, questioning, coaching and feedback skills
 How to handle the difficult conversation
For senior managers:
 Development plans, succession planning and organisational reviews
 Implementing a successful scheme in the business

Course Content

 Creating the right environment for employees
 Employment law
 Goal and goal alignment
 SMART objective setting
 Competencies, personal attributes and values
 Appraisal cycle
 Appraisal interview
o Preparation
o Creating the right atmosphere
o Questioning skills
o Listening skills
o Giving and receiving feedback
o Dealing with the difficult conversation
 Conducting role play to practice listening, questioning, coaching and feedback skills
 Writing up the appraisal
For senior managers:
 Development plans and succession planning
 Implementing a successful scheme within the organisation
 Personal development action plan



One day


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