According to HubSpot Research, 93% of customers are likely to make repeat purchases with companies who offer excellent customer service – so how can we ensure our customers have a positive experience?

Everything that we do is sales. Yes. Everything.

In Service is Selling we look at the values, wants and needs of a transaction, and how we can deliver a service that works for everyone involved. By providing a service the customer values, in order to deliver a want or need, we can ensure that our key customers remain satisfied and revisit us for further support and sales opportunities.

Following the Pareto principle, 20% of your customers will typically generate 80% of your revenue. Keep them satisfied and you can continue to grow your business in a sustainable fashion.

Join us to learn of the 4-step process to creating and delivering real value to your customers and boosting sales!

This series is delivered by our dedicated Business Development team, here to support you and help make your business more innovative, productive and competitive.

For further information, please contact Jordan at jsharman@hethelinnovation.com

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